![]() The company built its proprietary CRM that provides a 360-degree view of the customer-which allows it to capture all customer touchpoints and deliver an omnichannel experience.Policygenius started in life and disability insurance, and has recently expanded into property and casualty lines.Jennifer Fitzgerald and Francois de Lame founded Policygenius to address the fact that insurance product distribution wasn’t keeping up with changing customer preferences and technology. ![]() In this podcast, episode, she explains why the company started in life and disability, why owning the customer experience has been central to their success-and why telling prospects about the insurance they don’t need has been a differentiator. ![]() Jennifer Fitzgerald is the CEO of Policygenius. ![]()
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